Contact Us

How to contact Gatwick Express

Telephone: 0345 850 1530
Fax:  03451 27 29 30
Text/Minicom: 03451 27 29 40


Twitter rules of engagement

Calls charges
Costs to call 0345 numbers are the same price as calling an 01 or 02 landline even from mobiles.

Write to:

Gatwick Express
Customer Services,
PO Box 10240
LE65 9EB

Frequently asked questions

Can’t find the information you are looking for? Try our frequently asked questions section.

Frequently asked questions

Have you received good service?

Have you received good service? If you have received great service from a member of staff you can nominate them for an excellence award. Email

Personal data

Under the terms of the Data Protection Act (DPA) and subject to certain exemptions, you are entitled to ask Gatwick Express for a copy of all, or part, of the personal information which it holds about you for the purposes of providing services to you. Find out more about personal data and how to request information.

Personal data

If you have any feedback

If you want to give us any feedback you can email us at:

What do I do if I am not happy with your response to my complaint?

We'll do our best to resolve any problems you've had in a fair and reasonable way. If, you're unhappy with our reply please let us know . Alternatively you can write to Transport Focus or London TravelWatch, independent consumer watchdogs, established by Parliament to protect and champion passengers' interests. They will consider your case and, where they believe it is appropriate will follow things up with us on your behalf.

For journeys within the London area

London Travelwatch
169 Union Street

Tel: 020 3176 2999 (Monday to Friday, 09:00 to 17:00)



For journeys outside the London area

Transport Focus
Transport Focus
PO Box 5594
Southend on Sea

Tel: 0300 123 2350 (Monday-Friday 08:00 to 20:00, Saturday and Sunday 08:00 to 16:00)


Alternative dispute resolution

Where we are unable to resolve your complaint internally we are required to advise you that "Ombudsman Services” who are providers of Alternative Dispute Resolution (ADR) services for the rail industry and who could deal with your complaint If we were also participating in ADR.‚Äč However, as Transport Focus and London Travelwatch already provide a mediation service for passengers in the rail industry, we will not participate in the ADR process offered by Ombudsman Services

Ombudsman Services
PO Box 730

Tel: 0330 440 1614


Online Dispute Resolution

Online complaint refers to a complaint made in relation to an online purchase via our website. Where we are unable to resolve your online complaint internally, consumers should be aware of the Online Dispute Resolution process. Further details may be found at:

You can also download our complaints document from the main Gatwick Express website, for information on how to contact us.

Complaint handling procedure


Book online

How many tickets?

You may not have more than 9 passengers in total

You may not have more than 9 railcards

Buying online benefits:

  • Book online and save 10%
  • Its fast, easy, convenient and completely secure
  • There are no extra booking fees or charges
  • Avoid queues at the train station

Why choose us:

  • Book online and save 10%
  • Fast and frequent

Gatwick Express

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