FAQs

Customer Service

For queries relating to your booking please contact Gatwick Express Customer Services via email at customerservices@gatwickexpress.com or by telephone on 0345 850 1530 (UK Only) or on +44 (0) 845 850 1530 (callers from outside the UK).

Their opening hours are 8am - 8pm Monday - Sunday.

Please be aware that their customer service staff can only respond to telephone calls and emails received in English. We apologise for any inconvenience this may cause.

I have made a purchase online. Can I cancel the booking?
No, bookings cannot be cancelled online. However you may apply for a refund under conditions specifically allowed for in the National Rail Conditions of Carriage. Refund forms can be downloaded from our main Gatwick Express website, and should be sent to the address shown on the form.

Refund administrative fee: A fee of £10.00 will be levied on all refunds whether application is written or electronic.

Time limits: Your claim for refund must be made within 28 days of the expiry of the ticket's validity, no application will be considered after this.
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I have not received a confirmation email yet?
Confirmation email should arrive within ten minutes. If it has been longer than ten minutes, please contact customerservices@gatwickexpress.com
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Can the tickets be posted to me?
Tickets can only be posted to UK addresses. International customers can collect their tickets at a self service ticket vending machine, or print at home.
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What time is the first train from Victoria?
The first train is 03.30 am. The Timetable page contains the full timetable and outlines any planned improvement works for future dates.
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Can tickets be used in either direction?
No, tickets will only be valid for what you have booked.
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Child fares
Children under five years of age travel free. The Fares page contains the fare details for passengers aged between 5 and 15 (inclusive).
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What transport is available from Victoria at night (after the London Underground closes)?
Victoria station is conveniently located to provide access to local bus and taxi services. There are 2 taxi ranks at the station, one directly above the Gatwick Express platforms, and the other, just outside the front of the station. Local buses also operate from the front of the station and a selection run throughout the night.
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What is Delay Repay?
If we have delayed your journey, regardless of the cause, then we will compensate you.

You can claim a refund from us under our Delay Repay scheme.

To make a claim visit gatwickexpress.com

You can either apply on line or download the form for claims for all other tickets.
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Refunds
Refunds/Exchange of tickets are permitted under certain circumstances (see Terms and Conditions).
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Complaints
Please address any complaints in writing to:

Gatwick Express
Customer Services,
PO Box 10240
ASHBY-DE-LA-ZOUCH
LE65 9EB

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Airport/Airline information
Please note that travellers from/to Gatwick must be in possession of valid travel documentation. Please check with your airline, travel agent or Embassy for current details.
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When booking a ticket please remember:
- Use the 24 hour clock

- Be clear on your travel dates - if your flight departs/arrives at Gatwick in the early hours of the morning, your connecting Gatwick Express train journey may not be on the same date as your flight!

Your booking will be confirmed and a booking reference produced in the next 2 hours. This will be automatically sent via return email to you. On receipt, please make sure that you save your booking reference, as you will need to quote this in any communication.
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Lost Property
You have three options to contact us, if you’ve lost belongings while on a Gatwick Express train:

  1. Telephone: 0345 850 1530 (Overseas: +44 208 5282 900)
  2. Email: customerservices@gatwickexpress.com
  3. Fax: 0845 27 29 30 (Overseas: +44 208 5282 901)

Please Note:
If you wish to contact us, please have your reference to hand.
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Book online

How many tickets?



You may not have more than 9 passengers in total

You may not have more than 9 railcards


Buying online benefits:

  • Book online and save 10%
  • Its fast, easy, convenient and completely secure
  • There are no extra booking fees or charges
  • Avoid queues at the train station

Why choose us:

  • Trains leave every 15 minutes
  • 30 minutes non-stop journey time
  • Book online and save 10%
  • Fast and frequent

Gatwick Express

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